Q: How do I order a card?
A:
It is really simple, all you have to do is browse through our designs and then email Emily@inkblotdesign.co.nz with the name of the card you are interested in along with any details or photos you would like to include. A proof will be emailed to you within 1 business day.  After your approval of the proof, and invoice with bank transfer details will be sent to you. Once the payment clears, your order will be printed.

Q: I would like to order a set of cards, but am I able to see what the final outcome will look like first?
A:
Yes, you can receive a free digital proof of the design of your choice before placing your order. There is no purchase necessary, simply email Emily@inkblotdesign.co.nz with the name of the card you are interested in along with any details or photos you would like to include. A proof will be emailed to you within 1 business day.

Q: Are envelopes included in my order?
A:
No, but we are able to quote and order the right envelope you are looking for.

Q: How does the design progress work and how long does it take to create my custom photo cards?
A:
Inkblot is full design service. Nothing about the design process is automated and each order is completed by a professional graphic artist to ensure the highest possible standards are met. The templates on the website are there to make your ordering process is easy as possible. The templates are not set in stone. For example, adjustments can be made to allow for more pictures, different colour themes or customised wording and font choice. If you have in mind a design that you cant quite find on the website, feel free to contact us and we will customise a greeting card according to your needs and specifications. Once you select the card design of your choice, you will need to email your photo(s), the card name and any card details or further description to emily@inkblotdesign.co.nz. The customisation of your photo card will begin right away. We guarantee you will receive an e-proof of your custom greeting card no later than 1 business day later. Typically after the final proof approval is completed and payment has been received via bank transfer. You will receive your photo cards in the mail anywhere from 4-6 business days.

Q: What type of pen can I use to write inside my folded card or on the flat thank you card styles?
A:
If you would like to write on your cards, we recommend using a ball point stick pen or a Vivid. Please be careful when using a gel pen, roller-ball pen, felt-tip pen, or any other liquid-ink based pens as there is a tendency for the ink to smudge if it is not completely dry.

Q: What does the back of the photo cards look like?
A:
All of the photo cards have a corresponding design printed on the back of the card along with a small Inkblot logo. The back designs are not available for viewing yet but will be included in your e-proof if ordered. Additional photos may be added to the back of the card free of charge as well.

Q: Can I have a personal message or photo printed inside the card?
A:
Yes, not a problem.. All you need to do is email us the custom message and photo(s).

Q: What photo formats do you support?
A:
You can currently email photos in the following formats: .jpg, .gif, .png, .bmp and .tiff.

Q: Is there a size limit for photos?
A:
Yes, photos must be 10 MB or less.

Q: I see a thank you card design I like, but I need a birth announcement, can you design it for me?
A:
We would love to. We are here to cater to your taste and style. In fact each product you see on Inkblot is completely customisable. Not only can all designs be transformed into a card for every occasion, we will customise fonts and colours to your desire as well. Send us an email on what you need and we will custom create the design for you. Simply choose the “custom card” when ordering online.

Q: How long does it take to receive my order?

A: Unfortunately we cannot give you an exact date, but what we can tell you is exactly how the process works so you know what to expect. Since we offer unlimited edits to your chosen design, and we turn around each edit within one business day. We cannot know in advance how many edits you will request, if any at all! We can be sure of the variables on our end – once we receive your order and your high resolution pictures, your initial e-proof will be available within one business day. Each edit request will be completed within one business day. Once you approve your proof for printing – we will turn the order over to the printers who will have it processed, printed, packed and shipped within 2 two days at the max, sometimes sooner. Courier Post then takes over and in most cases has your package to you within 1-2 days depending on your location (rural address can take longer). So, to answer the question, it is not an exact science, but in most cases you will have your cards within 6-7 days. For more information on the shipping process click here.

Q: What format should my photograph be in?
A:
Always send the original photo in the highest resolution you have. Remember nothing can be done to make a small photo larger without distorting the quality. Our preference is a photo in the .jpg format, but we also accept .gif, .png, .bmp, and .tiff. 300 dpi with no compression is optimal.

Q: Can I use photos that were taken professionally?
A:
All photos that were taken professionally require a release from the photographer granting us permission to reproduce the images.

Q: Do you require a minimum order?
A:
Our minimum order is 10 cards.

Q: If I am unhappy with my order, can I get a refund?
A:
Since our products are custom printed, we do not offer a refund unless there is a problem with the order due to our error. If you like more information, please visit our returns section.

Q: What forms of payment do you accept?
A:
Our online shopping cart accepts all major credit cards.

Q: My pictures are in colour. Can you convert them to black and white?
A:
Yes! In fact, we prefer to do it ourselves. We have a special process for doing the conversion and we prefer to receive your unedited file from your camera or scanner. We will take care of colour conversion, cropping, and any other editing.

Q: Do your designs work for twins, triplets, or special births?
A:
Yes! Since every order is custom designed just for you, we can make it perfect for your unique situation. If you see another design on our site that you love but it does not work for your baby or babies, send us an email and we would love to work with you on designing the perfect card.

Q: I have a lot of pictures and I am not sure which would work best — can I send over some extras?
A:
Yes! We love having a selection of pictures to choose from. If there are any in particular that you especially want included, just let us know.

Q: My baby is already 3 months old – is it too late to send a birth announcement?
A:
Everyone knows how time flies when you have a new baby. You are not alone!!! Whether your little one is 3 days, 3 weeks, or 3 months, everyone will love to receive an announcement featuring your babys sweet face.

Q: Can I make changes once I see the e-proof?
A:
Of course! We offer unlimited changes to your chosen design – we are happy to work with you until it is just perfect. We have a fast, one business day turnaround time for all change requests.

Q: What are the shipping and handling charges?
A:
The flat rate charge for all orders is $6.00 for shipment via Courier Post. For more information on the shipping process click here.